Returns Policy

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Cancellations and Returns

We are confident that you will be delighted with your order but if you do need to return an item we offer a 14 day money back guarantee on all online purchases except in the one circumstance listed below*. This cooling off period begins the day your order is confirmed and ends 14 days from the day after you receive your order.
*For reasons of hygiene we are unable to accept the return of earrings and other pierced jewellery.

Please note that if you need to return an item outside of the 14 day cooling off period please email info@krugerjewellers.co.uk or call us on 0151 639 4431 for further advice.

Cancellation of an order
You have the right to cancel any order placed and we would ask that you contact us on 0151 639 4431 as soon as you can to make this request.  If the order has not been dispatched it will be cancelled and a full refund will be made.  If your order has already been dispatched you can return the item/items to us using the returns form, once we are in receipt of the parcel a full refund (excluding any postal charges included in the original purchase price) will be made, please note that you will also incur the cost of returning the parcel.

Returning items within the 14 day Cooling Off Period
We aim to ensure that all items supplied to you are in perfect condition, however if the item you receive is faulty, it has been damaged in transit or it has been incorrectly described on our website you should return it to us using the returns form and provide full details of the fault/damage/incorrect details.  Once we have received and examined the item we will contact you about your refund. All items that are deemed to be faulty, damaged in transit or incorrectly described will have all the postal costs refunded.

If you simply change your mind you need to return the item/items to us using the returns form.  Once we have received the parcel we will contact you about your refund, postal costs will not be refunded.

Refunds
The condition of all items will be inspected before a refund is made.
Any refund will be made to you using the same method of payment used to place the original order.
Once agreed, a refund will be made within 3 working days.

Made to Order items
Unfortunately exchanges or refunds are not allowed if the items have been specially made to order, personalized or altered to fit, this however does not affect your Statutory Rights or your rights under Distance Selling Regulations.

 


Returns Form

To return an item within the 14 day Cooling off Period please print and complete this return forms. The form must be included in your parcel which should be returned using a secure postal method to

Kruger Jewellers
34 Seaview Road
Wallasey
Wirral
CH45 4LA

If you do not have access to a printer please include a covering letter in your parcel.  Please ensure that you state your name, address, telephone number, email address, order number, item code and reason for return.

Items must be returned to us within 14 days of being received/signed for. 

We cannot be held responsible for non delivery of returned items and therefore we advise you to use a secure postal method and you should retain proof of postage until we inform you that the parcel has been safely received.
 
Items must be unused, with all the labels and tags attached and be in its original undamaged packaging (gift wrapping does not have to be returned). 

Any free promotional gifts issued with the returned item must also be returned.

Please note that if your item develops a fault after the 14 day cooling off period please email info@krugerjewellers.co.uk or call us on 0151 639 4431 for further advice.