Cancellations and Returns
We are confident that you will be delighted with your order but if you do need to return an item we offer a 14 day money back guarantee on all online purchases except in the one circumstance listed below*. This cooling off period begins the day your order is confirmed and ends 14 days from the day after you receive your order.
Please note that if you need to return an item outside of the 14 day cooling off period please email firstname.lastname@example.org or call us on 0151 639 4431 for further advice.
Cancellation of an order
Returning items within the 14 day Cooling Off Period
If you simply change your mind you need to return the item/items to us using the returns form. Once we have received the parcel we will contact you about your refund, postal costs will not be refunded.
Made to Order items
To return an item within the 14 day Cooling off Period please print and complete this return forms. The form must be included in your parcel which should be returned using a secure postal method to
If you do not have access to a printer please include a covering letter in your parcel. Please ensure that you state your name, address, telephone number, email address, order number, item code and reason for return.
Items must be returned to us within 14 days of being received/signed for.
We cannot be held responsible for non delivery of returned items and therefore we advise you to use a secure postal method and you should retain proof of postage until we inform you that the parcel has been safely received.
Any free promotional gifts issued with the returned item must also be returned.
Please note that if your item develops a fault after the 14 day cooling off period please email email@example.com or call us on 0151 639 4431 for further advice.